Speakers & panelists
Speakers are alphabetized by last name.
Speakers and sessions are subject to change.
KEYNOTE SPEAKER
Mark Schulman
Mark Schulman is a monster drummer who toured the world with some of the greatest rock and pop performers — before crowds as big as 225,000. He has played with Pink, Billy Idol, Cher, Stevie Nicks, Foreigner, Simple Minds, and others over his 32-year touring career. On a speaker stage, Schulman delivers a rock show disguised as a keynote. “I’ve learned about the importance of attitude as part of the touring family with these great performers,” Schulman says as he unpacks the secrets of rock star performance. His presentations translate lessons learned during a remarkable career into valuable tips for organizations, teams, leaders, and those who want to be their absolute best. Schulman's first book, Conquering Life’s Stage Fright, shows people how to harness doubt, fear, and anxiety to perform at their best when it matters most. His next book, The Attitude Equation, released earlier this year, is a collection of conversations with leaders in a variety of fields, from bestselling authors to musicians, to actors and directors, shedding light on the key adjustments to attitude that led them to be successful. Schulman is also a judge and coach on an all-new original music competition television show called Banded on AXS TV. Schulman is also a music producer, trained audio engineer, and studio co-owner of West Triad Recording Studio in Venice, California. He grew up in Los Angeles and is a classically trained cellist. As a teen, he played with the Los Angeles Junior Philharmonic. He even played cello on the 2009-2010 Pink tour.
Lori Agudo, CAM, NAAEI Faculty
Director of Training and Talent Management | Royal American Management
As director of training and talent development, Lori Agudo is responsible for the oversight of all training related programs for more than 900 Royal American Management employees. She has over 17 years of experience in the multifamily industry and has been an industry educator for the past seven years. She serves the industry in the following capacities: AAGO Education Advisory Council, AAGO DEI Committee, and AAGO Foundation treasurer, vice president for SCAA Board of Directors and Sponsorship Chair, delegate representing SCAA on FAA Board of Directors, member of NAA’s RPM Careers Committee, and is an NAAEI Faculty member. Agudo holds her CAM designation through NAA, is currently in pursuit of her ARM (Accredited Residential Manager) certification through IREM, and recently obtained the Instructional Design Certification from the Association for Talent Development.
Session: Savvy Strategies for Tech Resistant Teams | Thursday, September 19 @ 3:15 p.m.
Ricardo Alicea, CPM, CAM, CAPS
Vice President of Asset and Property Management | Wendover Housing Partners
Ricardo Alicea is the vice president of asset and property management at Wendover Housing Partners. He is a fundamental part of establishing the organizational vision to assist management staff in adapting to residents’ needs and to the ever-changing multifamily environment. An accomplished professional with more than 25 years of experience, Alicea joined the Wendover team in 2020. His expertise led him to become a skilled strategist who transforms strategic plans into workable solutions that benchmark performance against market and key operational goals. Alicea studied at the University of Central Florida, and he holds certifications from the National Apartment Association as well as IREM Central Florida.
Session: Cocktails and Compliance: An Affordable Housing Event | Thursday, September 19 @ 4:30 p.m.
Stephanie Anderson
Senior Director of Communications and Social Media | Grace Hill & Kingsley Surveys
Stephanie Anderson is the senior director, communications and social media, at Grace Hill. She has more than 17 years of property management experience, and brings a 360-degree perspective from working as an operator, a nonprofit association manager, and a supplier partner. She was NAAEI’s 2015 Designate of the Year and CAM of the Year in 2013. She is a graduate of Virginia Commonwealth University where she majored in English literature and women’s studies. She holds a Virginia Real Estate License, is certified as a national instructor for NAAEI and is a certified mental health first aid trainer. She is a graduate of NAA’s Leadership Lyceum and promotes awareness about human trafficking concerns in rental housing.
Session: First Impressions: The Science Behind Successful Move-Ins | Friday, September 20 @ 3:45 p.m.
Daniel Ball
Property Broker | CRC Insurance Services Inc.
Daniel Ball is a property broker at CRC Insurance, with 10-plus years experience in the E&S space. He focuses on large real estate portfolios across the country, with a heavy focus in CAT property. He is one of the lead brokers on Team Omni, which places upwards of $250 million in premium annually. Working closely with both retail agents and underwriters on the carrier side, his main goal is to provide creative solutions to insureds with hard-to-place risks.
Session: Florida's Insurance Market from Perilous to Prepared | Friday, September 20 @ 1:15 p.m.
Lucas Bourgeois
Vice President of National Growth | Updater
Lucas Bourgeois, vice president of national growth at Updater, is a seasoned professional with a decade of experience in the multifamily industry, specializing in selling proptech solutions. Bourgeois has achieved recognition as an eight-time President's Club winner for consistently exceeding sales targets and driving business growth across various organizations such as RentPath, Knock, and Updater. He has dedicated many years to various Florida apartment associations. He is an FAA Leadership Lyceum graduate, has served as the Bay Area Apartment Association associate vice president, and has been a board member of the First Coast Apartment Association and the Bay Area Apartment Association. Bourgeois has also been recognized as Associate Volunteer of the Year for the First Coast Apartment Association.
Session: First Impressions: The Science Behind Successful Move-Ins | Friday, September 20 @ 3:45 p.m.
Chris Conlon
Director of Risk Management | April Housing
Chris Conlon is the director of risk management for April Housing, a Blackstone Portfolio Company. He has an extensive background at employers such as the Colonial Claims Corporation, Baldwin Risk Partners, Franklin Street Insurance Services, and The Mahaffey Company in claims advocacy, account management, and market placement relating to all things habitational insurance and risk management ranging from areas of expertise in commercial property, general liability, umbrella/excess, workers compensation, and other risk financing alternatives like parametrics and captives. Chris Conlon has also been featured commenting on the current conditions of commercial insurance marketplace, and tactics that owner operators can employ to better position themselves going into insurance renewals in publications such as Multifamily Florida, YardiMatrix, Multifamily Dive, NAA Units magazine, and University of Florida research from the Warrington College of Business. He is a graduate of the University of South Florida, and has Associate in Claims (AIC) and Professional Risk Consultant (PRC) designations from The Institutes.
Session: Florida's Insurance Market from Perilous to Prepared | Friday, September 20 @ 1:15 p.m.
Michael Conlon
Senior Director Insurance Services | Franklin Street
Michael Conlon serves as senior director for Franklin Street, specializing in insurance services throughout the Southeast and Midwest with a strong concentration in Florida. His value is demonstrated by insuring large, nationally diverse multifamily properties, representing both private and institutional owners and managers of all product types with a primary focus on multifamily assets. Michael Conlon works with his team to help clients assess their needs, organize agency resources, structure competitive solutions, and ultimately, improve a portfolio’s operating income through reduced insurance costs.
Session: Florida's Insurance Market from Perilous to Prepared | Friday, September 20 @ 1:15 p.m.
Victoria Cowart, CPM, NAAEI Faculty
Director of Education and Outreach | PetScreening
Victoria Cowart, CPM, NAAEI Faculty, is the director of education and outreach for PetScreening. Previously, she was a direct property management industry member with extensive experience providing management and oversight for a mix of portfolios, including apartment communities, manufactured housing communities, and HOAs. Cowart helped launch the Charleston Apartment Association, served as its president, and then became the president of the South Carolina Apartment Association and an NAA regional vice president. She has chaired four NAA committees, most recently the 2021 Legislative Committee. Cowart was recently inducted into the South Carolina Apartment Association Hall of Fame. She is a passionate advocate for industry education, pets, and assistance animals. Cowart has a degree in the management of human resources.
Session: Pets are the New Kids | Friday, September 20 @ 2:30 p.m
Adanise Cross
Regional Vice President | Bozzuto Management
Adanise Cross brings more than 20 years of property management experience to her role as regional vice president with Bozzuto Management Company, from boutique-style buildings with 150 units to mixed-use assets with more than 800 units and nearly 100,000 square feet of retail. She played an integral role in growing Bozzuto’s Washington, D.C., portfolio before relocating to Florida to help fuel Bozzuto’s expansion in the market. Accolades include the Bozzuto Management Award for Lease-up of the Year and the Bozzuto Management Award Residents Choice Award. Cross also serves as the executive sponsor for VIDA, Bozzuto’s Latino/Hispanic employee resource group, as community lead champion for Bozzuto VETS, and as a mentor and trainer for new regional team members, and served on the Board of Directors for SEFAA. Previously, Cross was a senior property manager with Kettler Management and held positions with Archstone Smith and Marriott. Cross has a bachelor’s in business administration with a major in hotel and restaurant management from Florida State University.
Session: Employees First, Customers Second: Say What? | Friday, September 20 @ 3:45 p.m.
Stacy Day
Chief Operating Officer | Karen A Graham Consulting
Stacy Day currently serves as chief operating officer for Karen A. Graham Consulting. A highly experienced professional in the multifamily property management industry, Day has 25 years of experience in the affordable housing industry. She has held vice president roles in both compliance and on-site operations, so she understands the challenges to keep the bottom line in check while staying in compliance. Day focuses on and has the knowledge for what is needed to keep things organized and easy to understand for the on-site staff.
Session: Cocktails and Compliance: An Affordable Housing Event | Thursday, September 19 @ 4:30 p.m.
Kristi Fickert
Vice President of Enterprise Growth | Realync
Kristi Fickert is the vice president of enterprise growth at Realync and a well-respected industry educator. She has 25 years of multifamily experience and spent 15 years in a senior-level marketing role for one of the nation's top 50 management companies before working in the digital agency and technology sectors of the industry. Fickert is known for her innovative marketing ideas and making technology easy to understand. She is an instructor for apartment associations around the country and has presented for a variety of industry events, including AIM, IREM, NAA and Multifamily Insiders. Fickert is an ambassador for NAA’s 20 in their Twenties group, sits on NAA’s Marketing and Communications Committee and runs a Centralized Leasing peer group. In addition, she has been a featured speaker for the Cincinnati Reds, Urban Land Institute and Commercial Real Estate Women. Fickert has also been featured on 10 different podcasts, has been published in UNITS magazine, and launched her own micro video course called The Lens, which is in its third season.
Sessions: Savvy Strategies for Tech Resistant Teams | Thursday, September 19 @ 3:15 p.m. and Embrace Failure as a Stepping Stone | Friday, September 20 @ 1:15 p.m.
Rue Fox, SHCM, CPO
Affordable Industry Principal | ResMan
As a supplier partner of affordable housing management companies, Rue Fox has been involved in software sales and industry solutions for more than 25 years in this space. She is an active member of the National Affordable Housing Management Association and sits on the board of the NAHMA Education Foundation and participates in the Council for Affordable and Rural Housing. Fox has her Specialist in Housing Credit Management (SHCM) and Certified Professional of Occupancy (CPO) designations. She is also a co-host of ResMan’s Cocktails & Compliance podcast. Attending many tradeshows and conferences each year, Fox has a solid understanding of the needs and challenges unique to this market. She previously spent several years in operations for a high-end developer.
Session: Cocktails and Compliance: An Affordable Housing Event | Thursday, September 19 @ 4:30 p.m.
Marci French, CAM, CAPS, NAAEI Senior Faculty
Chief Facilitator | French's Leadership Solutions
Marci French uses her unique story to initiate discussions on diversity, equity, and inclusion alongside corporate leadership. Celebrated for fostering courageous conversations, she pioneers safe and open spaces where participants explore their identities, nurture empathy, and embrace innovative concepts. With over 25 years of leadership experience, French, a certified life and leadership coach, channels her expertise to mentor and guide professionals seeking meaningful growth. Her mantra, "grow in the right direction," underscores her commitment to empowering individuals. Her journey in the multifamily industry boasts multiple industry designations and accolades. Serving on the National Apartment Association Board of Directors and as NAAEI senior faculty, she has dedicated tireless hours volunteering on committees across the nation. French is a graduate of the NAA Leadership Lyceum and holds a certificate in Diversity, Equity, and Inclusion in the Workplace from the University of South Florida.
Session: From Ties to Tattoos: The Evolution of 'Professional' | Friday, September 20 @ 1:15 p.m.
Janel Ganim
Chief Operating Officer | Resman
Janel Ganim serves as chief operating officer at ResMan. Ganim has over 20 years of progressive experience in multifamily property management software with an emphasis in affordable housing. She has extensive experience with various types of local, state and federal programs including HUD Multifamily, Tax Credits, Rural Housing, HOME, Bond, RAD and Public Housing. During her career, she has been actively involved in multiple industry organizations, including participating in and co-chairing HUD working groups to create TRACS industry specifications and update the Management and Occupancy Review process. Most recently Ganim co-authored a proposal for HUD to allow electronic signatures and electronic storage of documents for their multifamily housing properties. Ganim currently serves on the Board of Directors for NAHMA and is the former chair of the Affiliates Committee.
Session: Cocktails and Compliance: An Affordable Housing Event | Thursday, September 19 @ 4:30 p.m.
Matthew Hoch
Director of Real Estate | Greystar
Matt Hoch is a director of real estate for Greystar. He is a candidate for CPM designation, holds the ARM and NALP designations, and is a licensed CAM Manager. Hoch graduated from the University of Florida with a degree in hospitality management and tourism and has successfully worked in the multifamily industry for 22 years. He oversees the Jacksonville, St. Augustine, Tallahassee, and Panhandle markets working with five regional property managers. Throughout his career, he has worked in all facets of property management and on all types of assets including conventional, student housing, low-income, build-to-rent, HOAs, and top of class high-rise developments.
Session: Employees First, Customers Second: Say What? | Friday, September 20 @ 3:45 p.m.
Alexandra Jackiw, CPM, CAPS
Chief Operating Officer | Hayes Gibson Property Services LLC
Alexandra Jackiw is chief operating officer of Hayes Gibson Property Services LLC. She manages and oversees all corporate and property operations for the company’s third-party managed portfolio of more than 100 properties in an eight-state area throughout the Midwest and is part of the leadership team responsible for the long-term growth and strategic direction of the company. Jackiw previously worked in executive and senior level positions for several privately held regional companies as well as large publicly traded investment management firms. She has experience managing LIHTC communities, HUD-regulated properties, purpose-built student housing, conventional market-rate properties, full-service retirement communities and nursing homes. Jackiw served as chair of the National Apartment Association in 2013 and president of the NAA Education Institute in 2008-2009. She is a member of IREM, NAHMA, NAHRO, SHRM, and CREW. She is past chair of the Residential Property Management Advisory Board at Virginia Tech and past president of the Ball State University Residential Property Management Advisory Board and has taught in both programs as an adjunct professor. In her year as chair of NAA, she established the Alex Jackiw Diversity and Inclusion Scholarship to provide opportunities for industry professionals to achieve the CAM, CAMT, and CAPS designations. Jackiw was inducted into the National Apartment Association Hall of Fame in 2018. She is a graduate of the University of Rochester and received her masters in education from Ohio University.
Sessions: Property Management Executive Forum | Thursday, September 19 @ 3:15 p.m. and Talent Management Strategies for a Rapidly Evolving Workforce | Friday, September 20 @ 9:45 a.m.
Devin Lusk
Director of Marketing | American Landmark Apartments
Devin Lusk has spent 20 years in the multifamily industry, currently serving as the director of marketing at American Landmark, where she is responsible for overseeing marketing efforts, implementing new technology, and driving leads for more than 32,000 units, while ensuring consistency in branding and marketing programs and systems. Lusk previously worked as a community manager at Tampa Bay communities. She began her multifamily career as a leasing professional at the age of 17, prior to joining the corporate team in 2018.
Session: First Impressions: The Science Behind Successful Move-Ins | Friday, September 20 @ 3:45 p.m.
Kimberly Maggard
Executive Vice President | Royal American Management
As the executive vice president of Royal American Management, Kimberly Maggard is responsible for the overarching strategy, operational efficiencies, and profitability of the organization. She has 34 years in property management and several professional designations from NAA, IREM, and the National Affordable Housing Management Association (NAHMA). She is also a licensed real estate sales associate. She is a past president of both the Apartment Association of Greater Orlando and FAA, has served on various NAA committees and advisory boards, and is the current president of the philanthropic AAGO Foundation. She has a bachelor of science in business administration from Florida Atlantic University.
Session: Cocktails and Compliance: An Affordable Housing Event | Thursday, September 19 @ 4:30 p.m.
Leslie Mathis
Director of Asset Management | Woodfield Development
As director of asset management at Woodfield Development, Leslie Mathis oversees portfolio operations and assists the development team with the design and strategy of new projects. Her main focus is to uniquely position each project from a branding and operational perspective for optimal performance, creating additional value for the asset. She also ensures Woodfield's third-party operators are meeting the strategically outlined goals for each asset. Mathis entered the multifamily industry 20 years ago and worked her way through the ranks from an entry-level position. She holds her CAM and CAPS credentials, and is an advanced facilitator trainer with the National Apartment Association Education Institute (NAAEI). She has served on the Triangle Apartment Association’s Board of Directors and on several committees within the association. She is currently a board member for New Lease on Life, and she owns Streamline Multifamily Group, a consulting firm.
Session: Employees First, Customers Second: Say What? | Friday, September 20 @ 3:45 p.m.
Ryan R. McCain, Esq.
Partner | Barfield McCain Ayoub PA
Ryan R. McCain is a partner at Barfield McCain Ayoub PA and is certified by The Florida Bar as a Board Certified Real Estate Lawyer. Board certification is The Florida Bar’s highest level of evaluation of the competency and experience of attorneys and identifies McCain’s special knowledge, skills, and proficiency in the area of real estate, as well his reputation for professionalism and ethics. McCain serves as volunteer legal counsel for the Florida Apartment Association and the South East Florida Apartment Association. He is local Florida counsel for the National Apartment Association, to conduct annual reviews and modifications to its Florida statewide lease package and local legal issues. McCain was inducted into the FAA Hall of Fame in 2023. He has been published on numerous occasions in FAA’s Multifamily Florida quarterly publication and frequently teaches landlord/tenant, fair housing, and Certified Apartment Management seminars throughout Florida. McCain has been representing apartment owners, landlords, asset managers, and property management companies since 2006. McCain obtained his juris doctor degree from Stetson University College of Law in 2006, graduating cum laude.
Session: Pets are the New Kids | Friday, September 20 @ 2:30 p.m
Pat Patterson
Senior Director of Multifamily | PetScreening
With over 27 years of experience in multifamily and single-family rental operations, Pat Patterson is recognized as an innovative leader and strategic visionary. She served four years on the NAA Board of Directors and was named National Supplier of the Year. Patterson attributes her success to working with exceptional companies such as Equity, Riverstone/Blackstone, Apartment Guide, CoStar, and now PetScreening. She was named a 2023 Multifamily Influencer by GlobeSt. Real Estate Forum.
Session: Employees First, Customers Second: Say What? | Friday, September 20 @ 3:45 p.m.
Pam Pederson
Enthusiastically Consulting
Pam Pederson began her career 37 years ago with the U.S. Department of Housing and Urban Development in Indianapolis, Ind. Her significant tenure at the Gene B. Glick Company spanned 23 years, culminating in a pivotal role as the director of training for nine years. In 2017, she further broadened her impact as the director of engagement and communications at Edge2Learn, where she continued to fuel her passion for innovative training solutions until she retired from full-time employment in 2022. In 2023, she launched Pam Pederson — Enthusiastically Consulting, aimed at guiding others on their learning journey with the same enthusiasm and dedication that have been the hallmarks of her career. Pederson's commitment extends beyond her professional endeavors, as evidenced by more than 20 years of volunteer work with the Indiana Apartment Association. This effort earned her the distinguished Volunteer of the Year Award in 2011.
Sessions: Turn Objections into Opportunities | Friday, September 20 @ 8:30 a.m.. and Make Decisions with Confidence! | Friday, September 20 @ 2:30 p.m.
Paul Rhodes, CAMT, CAPS
Senior Manager of Maintenance Learning | Founder, Directional Maintenance Services
Paul Rhodes started in the apartment industry in 1994, picking up trash at a Roswell, Ga., community. His on-site history included working in multiple service-focused roles and as a pool builder for all property types. In 2005, Rhodes changed focus to educating the maintenance industry as the lead instructor for HD Supply customer training, where he expanded the reach of apartment skills education by increasing the use of digital facilitation tools. In 2011, he became the national maintenance instructor for the National Apartment Association Education Institute, responsible for maintaining the Certificate for Apartment Maintenance Technician curriculum. In 2020, he joined The Life Properties as the director of maintenance operations, writing policies and organizing the structure of on-site repair operations, and in 2022, Rhodes joined Brookfield Properties as the senior manager of maintenance learning. Expanding on the goal of raising the skill and esteem of the multifamily maintenance profession and the people in that role, Rhodes created Directional Maintenance Services in 2023. He continues to champion the message that “Apartment maintenance can be the best career in the world.”
Session: Operating Backward Before Moving Forward | Thursday, September 19 @ 4:30 p.m. and Your WHAT Is Broken?! | Friday, September 20 @ 8:30 a.m.
Bonnie Smetzer, CPM, HCCP
Executive Vice President | Asset Living
Bonnie Smetzer, CPM, HCCP, is an executive vice president for Asset Living and directly oversees operations in Florida. Her apartment management experience is diverse and covers all types of apartment management including new development and renovation. Smetzer is a past president of the Florida Apartment Association and was voted into its 2021 Hall of Fame. She serves on the National Apartment Association’s Board of Directors as a regional vice president for Region 9. She is an active advocate for the apartment industry on the local, state, and national levels and serves on the Legislative Committees for both FAA and NAA. In 2020, she received the Advocacy 360 Award from the National Apartment Association for her advocacy efforts. In 2022, the Apartment Association of Greater Orlando awarded her the Advocate of the Year award — the first time this award has ever been given by AAGO. Smetzer studied marketing and public relations at the University of Georgia. She is a graduate of the Leadership Lyceum programs from both the National Apartment Association and the Florida Apartment Association. Under her supervision, properties in her portfolio have won numerous awards.
Session: Pets are the New Kids | Friday, September 20 @ 2:30 p.m
Lia Nichole Smith
SVP – Education and Performance | ApartmentRatings and SatisFacts, Divisions of Internet Brands
Lia Nichole Smith is a trend-spotting thought leader, with advanced theoretical and practical knowledge of solving challenges for student, conventional, affordable, military, and senior communities. Recognized by GlobeStreet as an influencer in multifamily, Smith is an expert in predictive analytics and a highly sought-after international speaker due to her ability to bring together market research, renter trends, and effective storytelling. She is a published author, industry leader, and all around data nerd.
Session: Predicting the Unpredictable Gen Z Renter | Thursday, September 19 @ 3:15 p.m. and Renters and AI: To Bot or Not To Bot? | Friday, September 20 @ 9:45 a.m.
John Sons, NAAEI Faculty
Director of Training and Marketing Strategies | Burlington Capital Properties
John Sons is the director of training and marketing strategies for Burlington Capital Properties. He is active on both the local and national level, serving on the 2023/24 NAAEI Board of Directors, NAAEI Program Administration/Curriculum Development Committee, the NAA Operations Committee, Mental Health Subcommittee, Education Subcommittee as co-chair, and the Bay Area Apartment Association Board of Directors. He is a member of the NAAEI Faculty, an NAA Lyceum graduate, and serves as a subject matter expert for NAA’s CALP and CAM designations. He is also one of NAA’s mental health first aiders and mental health first aid instructors as certified by the National Council for Mental Well Being. Sons speaks and trains for various apartment associations around the country. His responsibilities with Burlington Capital Properties include the training and marketing for a diverse portfolio (owner and third-party managed) of HUD, LIHTC, student, privatized military, senior, Class A and new lease-up communities. He has over 34 years of experience in the apartment industry. Sons began his career as an activities director and part-time leasing agent, while serving in the U.S. Air Force.
Session: Listen to Me! Empathic Listening is Key to Effective Leadership | Thursday, September 19 @ 3:15 p.m.
Russ Webb, CAE
Executive Director | Bay Area Apartment Association
Russ Webb is the executive director of the Bay Area Apartment Association. For more than two decades, Webb has taken on the challenge of a constituency of more than 2,000 member companies and is passionate about helping other organizations reach their potential. He is a teacher at heart and the originator of edu-tainment — making people laugh while learning. Webb has presented to dozens of industry groups across the country and facilitated strategic planning and board visioning for more than 30 associations. His goal when presenting is to make his session useful, impactful … and always memorable.
Session: Listen to Me! Empathic Listening is Key to Effective Leadership | Thursday, September 19 @ 3:15 p.m.
Lisa Weinstein, ARM
Director Risk Management | Dominium
Lisa Weinstein is director of risk management at Dominium, a large affordable multifamily developer. She has more than 20 years experience in risk management and insurance with an extensive background in multifamily housing. Her main focus is procurement of insurance with alternative methods of risk retention, loss mitigation, and evaluation of risk exposures. Weinstein received her MBA from Sam Houston State University and received her CPCU and ARM.
Session: Florida's Insurance Market from Perilous to Prepared | Friday, September 20 @ 1:15 p.m.
Michelle Wood, NAAEI Faculty
Vice President | Learning & Engagement | Atlantic Pacific Companies
Michelle Wood is the vice president of learning and engagement at Atlantic Pacific Companies, where she oversees the creation and implementation of training programs and employee engagement strategies. With more than 20 years of experience in property management, she has a proven track record in leading marketing strategies for a vast portfolio of properties across multiple states. Her commitment to industry education and development extends through her active involvement with the NAA Rental Property Management Careers Committee. She is also a National Apartment Association Education Institute (NAAEI) Faculty member. Wood also dedicates her expertise to the Southeast Florida Apartment Association (SEFAA), serving on the Education Committee, Maintenance Council, and Board of Directors. Wood was recognized as a DMN 40 under 40 Marketing honoree in 2018 and champions professional development and community involvement.
Sessions: Savvy Strategies for Tech Resistant Teams | Thursday, September 19 @ 3:15 p.m.
